1. Invitation or secure link
The company sends a unique review link, limiting abusive submissions.
A review workflow built for trust.
The process is strict, transparent, and focused on business relevance.
Étapes du workflow
2. Guided submission
Detailed category ratings with optional supporting evidence depending on context.
3. Email verification
The reviewer confirms their address through a signed short-lived token.
4. Structured moderation
Decision to publish, reject, mark off-topic, or request more evidence, with full internal traceability.
5. Publication and reply
A published review can receive an official company response.
6. Formal dispute
In case of dispute, a dedicated workflow keeps the full history.