Frequently asked questions
Everything you need to know about verification, moderation, disputes, and the public score.
Can an unverified review be published?
Yes, depending on context, but it is clearly marked as unverified. Trust signals and moderation are still applied before publication.
Can a company delete a negative review?
No. A company can reply, dispute with evidence, and request a compliance review. The final decision belongs to moderation.
How does AvisOne fight fake reviews?
AvisOne combines email verification, anti-fraud signals, human moderation, and decision traceability to reduce misleading reviews.
Do off-topic reviews affect the public score?
No. Reviews classified as off-topic are excluded from the public calculation and flagged transparently.
What happens when a dispute is filed?
A dispute starts a dedicated workflow. Evidence is reviewed and moderation decides: keep, remove, reclassify, or request additional proof.
Is the overall score recalculated after moderation?
Yes. Status changes (published, rejected, off-topic) are applied so the public score reflects the actual set of visible reviews.
Can a company reply publicly to a review?
Yes. The company can publish a professional reply to provide context and show how the issue is handled.
Are company pages indexable by Google?
Yes. Public pages are built for indexing, with useful content, SEO metadata, and relevant structured data.
See also how it works, the company directory and the contact page.